We ship to the contiguous US, Alaska, Hawaii and Canada. We also ship to military addresses, but you’ll need to email us to make it happen.
How much does shipping cost?
Standard shipping is free to the lower 48 states for all orders $45 and over. If an order is under $40, shipping is $8.
Which service do you use to ship boxes?
Standard shipping for boxes varies based on where a box is going and how much it weighs. For the US, typically the USPS will make the final delivery to your door, though sometimes we use FedEx, DHL or UPS. If you live in New York, NY we also deliver same day. Send us a message with your address. Click here to connect for more details.
When does my order ship?
We estimate our shipping time to be 4-7 business days for orders on our site.
If you purchased our semi-annual boxes, we estimate approximately two weeks for arrival for a new box that has just been released. For example, if you ordered a box on the first of the month, you can generally expect your first box to arrive between the 6th and 15th of the current month.
If you are purchasing a product from our store, you can see the estimated shipping date on the product page.
Can you have the delivery person leave my package at my doorstep if I’m not home?
This is usually left up to the person who is delivering your package. There’s no guaranteed way to make this happen, but a good bet is to put this type of instruction in the “Address 2” field of your shipping address.
Can you ship to military addresses (APO/FPO/DPO)?
Yes we can. Though we need to manually set it up – shoot us an email at Shipping@Atarabella.com and we’ll make it happen.
How long does delivery take?
Standard shipping in the lower 48 takes 4-7 days.
For the lower 48 in the US, you are able to upgrade your ship method when checking out. We offer FedEx Ground and FedEx 2-day shipping in addition to our standard shipping option. We ship from Bronx, NY.
Are you able to guarantee delivery dates?
For the lower 48, if you choose Standard Shipping we are also unable to guarantee delivery dates. If you absolutely need an order by a certain date we suggest you upgrade to FedEx Ground or 2-day services. Remember that delivery dates are based on the number of business days it will take to deliver from the time an order ships. So if an order ships on Thursday for a 2-day service, it will arrive Monday (assuming no holidays). From time to time there are carrier delays due to inclement weather or maintenance which are outside of our control. If a package is late for this reason, we are only able to refund the amount paid for shipping. Of course, we always accept returns for an entire package as well.